Skip to main content
Whistleblower Protection · Access

Access and emergency access

Updated on 4 min Open in Cenedril

Goal Understand who sees cases and who does not, trigger an emergency access when needed and bring a person into a single case for a limited time.

In Cenedril only the designated persons of the reporting office see reports and cases; no role key opens the area, not even the owner role or the administration. For single cases the reporting office brings in supporting persons for a limited time. If the reporting office fails, owners or administrators trigger an emergency access under Team → Access Control; it takes effect after 24 hours and is logged in full.

Overview in the access control

Open the Whistleblower protection card

Open Team and switch to the Access Control tab. The Whistleblower protection card is there in every plan. Under Reporting office you find the designated persons with access to reports, with role and start; To the designation leads to step 2 of the setup. Under Emergency accesses every trigger stays listed permanently with reason, expertise, time and state (Waiting, Active, Revoked, Expired); the number next to it counts the open ones.

The Whistleblower protection card in the access control: the designated reporting office and all emergency accesses so far.

Know the view outside the reporting office

Whoever does not belong to the reporting office sees under Wizards → Whistleblower Protection the cards Reporting office with the designated persons and Submit a report with the state of the portal, anonymous reporting, the phone number with hours and the meeting. A notice says that only the reporting office sees cases; owners and administrators also read the way to the emergency access there. For them the setup is locked as soon as the reporting office is staffed and shows that the reporting office is staffed, with the names and To the emergency access in the access control.

The Whistleblower protection page outside the reporting office: who is designated, how to submit a report, and the notice on cases and emergency access.

Trigger an emergency access

Record the reason

In the Whistleblower protection card click Trigger emergency access. In the window choose the Reason: Failure of the reporting office, Vacant designation or Inactivity while a statutory deadline is running. Enter the Explanation and the Note on expertise; both stay in the protocol. The window lists the consequences before you confirm with Trigger.

The Trigger emergency access window: reason, explanation and expertise are mandatory, below them the consequences of the trigger.

Extend or end the emergency access

While the emergency access is waiting or active, the list shows it with effective from … or until …. Extend requires a new reason and 1 to 30 days, notifies the reporting office again and also takes effect after 24 hours. Revoke ends the emergency access immediately; running cases pass to a person of the reporting office.

Bring a person into a case

Grant access in the case

As a person of the reporting office, open the case. The card Responsibility and access names the Assigned person, Your access and, under Granted access, everyone outside the reporting office with access to this case. Click Grant access, choose a Person from the supporting list, enter Reason and End and confirm with Grant.

The Responsibility and access card of a case with the assigned person, your own access and a time-limited grant.

The view of the person brought in

The person brought in sees only the granted cases on the Whistleblower protection page, with the notice that they see only the cases for which the reporting office has granted them access, at the latest until the end date. While the waiting period runs, the page says when the access takes effect and when it ends.

Result: The reporting office works alone in its cases, brings people in selectively and for a limited time, and every access outside the designation is justified, announced and traceable in the protocol.

Frequently asked questions

Why don't administrators see reports?

The German Whistleblower Protection Act requires that only the persons responsible for reports know the identity of the reporting person (§ 8(1) HinSchG). That is why no role key opens the reporting office's area in Cenedril, not even the owner role or the administration. Whoever has to see cases is designated or receives a logged access.

When is an emergency access allowed?

When the reporting office cannot act: if it fails, if the designation is vacant, or if it is inactive while a statutory deadline is running. The reason, an explanation and a note on expertise are mandatory and stay in the protocol.

Can the reporting office stop an emergency access?

The designated persons are notified immediately when it is triggered and can revoke the emergency access at any time, during the 24-hour waiting period and afterwards. Revocation takes effect immediately.

What may a person brought into a case do?

They see that one case in full, from 24 hours after the grant until the chosen end. Feedback and closure remain with the reporting office. Their case list states that they see only the cases granted to them.

Does an advising firm connected through the portfolio see reports?

Only if both apply: the organisation releases whistleblower protection for the firm in the portfolio access control, and the firm's person is designated to the reporting office. The release alone opens no cases.